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HBTL - FAQ - BBDC

HBTL - FAQ - BBDC

HBTL - FAQ - BBDC

HBTL - FAQ - BBDC

HBTL - FAQ - BBDC
HBTL - FAQ - BBDC
HBTL - FAQ - BBDC

FAQs for Home-Based Theory Lessons (HBTL)

 

The following theory lessons are available via Zoom Meeting.

  • Basic Theory Lesson (BTL 1.01, 1.02)
  • Final Theory Lesson (FTL 1.01, 1.02)
  • Riding Theory Lesson (RTL 1.01, 1.02)

Once your request for HBTL is approved, it is compulsory for you to complete all theory lessons via Zoom Meeting as per requirements set out in the Course which you have enrolled in.

Please ensure your device has a working camera, microphone and able to support Zoom Meeting (Please refer to Annex 1 & 2 for device requirements).  If your device is unable to support Zoom Meeting, you are advised to attend the theory lessons in person at BBDC.

Do I need to make booking for Home-Based Theory Lessons?

Once you have received a confirmation email on your request for HBTLs, you may login to your BBDC account via member login page to book for your theory lessons.

After confirmation of lesson, please click on ‘Booking Statement’ to ensure lessons are booked successfully and lesson venue is reflected as ‘HBTL’.

You will not be able to join the theory lesson if you do not have a valid booking captured in the system.

How do I book my Home-Based Theory Lessons?

You must have at least 2 or more theory lessons that you have not book and attend before submission of your request via ‘HBTL Opt-in Form‘ or Customer Service.

Once your request is approved, you will receive an email confirmation or counter activation, you may login to your BBDC account to book for your theory lessons.

For booking of theory lessons, please click on ‘Booking’ under Theory Training on the navigation bar on the left and select the radio button for the desired lesson that you wish to book for, e.g. Lesson under BTL.

After confirmation of lesson, please click on ‘Booking Statement’ to ensure lessons are booked successfully and lesson venue is reflected as ‘HBTL’.

Can I cancel my lesson?

Please login to your BBDC account to cancel the lesson if you are unable to attend it.  Cancellation through email/phone is strictly disallowed.

Cancellation of lesson MUST be made more than 48 hours before commencement of lesson and lesson fee will be refunded back to your account immediately.

For cancellation made less than 48 hours before commencement of lesson, lesson slot will be placed under ‘Try-sell’ and lesson fee will only be refunded back to your BBDC account if ‘Try-sell’ is successful.  Please note that ‘Try-sell’ will stop 2 hours before commencement of lesson.

You are required to attend the lesson if ‘Try-sell’ is unsuccessful as there will be no refund/replacement of lesson if you are absent from the said lesson.

What should I do to join the lesson via Zoom?

Within 24 hours before commencement of HBTL, you will receive a SMS from BBDC containing the Zoom Meeting ID and password.  If you did not receive any SMS from BBDC, please Whatsapp us at 8320 0176.

With the Zoom Meeting information provided in the SMS, please login to Zoom Meeting 20 minutes before lesson commences using your last 4 NRIC and Name as per NRIC (E.g. 555A Kitty Ng) and wait to be admitted into the Zoom Class.  Admission into Zoom Class will CLOSE 5 minutes before lesson commences and you shall be deemed absent from the lesson.  Rebooking is required.

To protect the privacy of other participants, please DO NOT SHARE the Zoom Meeting information with unauthorised personnel.

How long is the duration of the Home-Based Theory Lesson?

The duration of each HBTL is 100 minutes.  Attendance for the theory lessons is compulsory as per requirement set out in the course that you are enrolled in.

How will attendance be taken during the course?

The administrator will ask for the last 4 digits of your NRIC no./FIN (e.g. 123A).  To facilitate the process of verification and attendance taking, please login using your last 4 characters of your NRIC and Name as per NRIC.  Video camera must be turned on throughout the Zoom Class and microphone must be muted unless you are instructed to unmute yourself.

Instructor conducting the lesson will also be taking attendance at randomised timing.  You will be marked absent if there is no response from you.  Rebooking is required.

To maintain a good learning experience for all, customers who is found to be disruptive or abusive shall be removed from the class and his attendance will be marked as absent.  Rebooking is required.

Am I still able to book for Classroom-based theory lessons after I have opt-in for HBTL?

Once you have successfully opt-in for HBTL, all theory lessons must be attended via Zoom Meeting.  You will not be able to book for Classroom-based theory lessons at the same time.

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