BBDC FAQ

1.   I tried to login, but system stated ‘Bad Credential’.  What should I do?

If your account is still valid, please ensure that your login ID and password are correct.  Login ID should be the last 4 characters of your NRIC/FIN and date of birth (DDMMYYYY), e.g. 567A02071990.

If your account is already graduated/ terminated, you will not be able to login.

2. I have forgotten my 6-digit PIN, what should I do?

For school customers, please email us at customerservice@bbdc.sg to request for password reset.

For P3/P3A customers, reset of password can only be done in person at Customer Service counter with your valid NRIC/FIN Card.
Admin fee of $10.90 (incl 9% GST) will be imposed.

Password reset service is not available online.

1.    How do I renew my membership?

System will auto-renew if there are sufficient funds in your account.  You may also click ‘Manage Account → Membership Renewal’ to renew your account manually if you wish to view slots that are after your membership’s expiry date.

2.     What if there are insufficient funds for renewal?

Maintenance fee of $5.45 (incl 9% GST) will be deducted monthly from your account after your membership has expired.  Upon reaching a zero balance in the account, the account shall be automatically terminated.

3.    I have changed my personal particulars, what should I do?

It is important to update us if there are changes to your personal particulars (NRIC number, name, address, contact numbers, etc.).  Please proceed to Information Counter (Level 1) with your valid NRIC/FIN Card to update your new particulars.

1.   What should I do after I booked my lesson?

Please click ‘Manage Booking’ to check your booking details.  No reminder will be sent to you, please keep track of your bookings.

2.   Why does the system prompt me that ‘There is no slot released for booking at the moment’ when I try to book a lesson?

It means that there is no available slot till your membership’s expiry date.  Please ensure that your membership’s expiry date covers the lesson date that you intend to book.  You will need to renew your membership manually first if the lesson/test date is after your membership’s expiry date.  

3.    How do I cancel my lesson?

Please login and select ‘Manage Booking’ to perform the cancellation at least 48 hours before lesson starts, fee will be refunded back to your account immediately.  Please check under ‘Transactions’ to ensure the lesson is cancelled successfully and fee is refunded. Cancellation through phone/email is strictly disallowed.  

4.     What if I cancel my lesson within 48 hours before lesson starts?

Lesson will be placed under ‘Try-Sell’ and fee will only be refunded if the lesson is successfully sold. Please login to check the status under ‘Manage Booking’ or ‘Transactions’ 2 hours before the lesson starts.

5.     What if ‘Try-Sell’ is unsuccessful?

Please ‘take back’ the slot and attend the lesson if ‘Try-Sell’ is unsuccessful as lesson fee will not be refunded if you are absent from the lesson due to whatsoever reasons.

6.     What does ‘exceed booking limit’ means? 

For advance booking of practical lessons, it means that you have exceeded the booking limit of 22 bookings (for Class 3) and 20 bookings (for Class 3A).  If you encounter this error message ‘Exceed booking limit (last minute)’, it means that you already have at least 3 bookings within 7 days and you will not be able to book any practical lesson within the 7 days period.

For theory practice, there is a booking limit of 5 slots for advance booking and no limit for last minute booking (within 7 days).

7.      Can I request for a postponement/replacement/refund if I did not attend the lesson due to emergency causes or unforeseen circumstances?  

There will be no postponement/ replacement/ refund allowed for any missed lesson regardless of whatsoever reason.

8.       I have passed my practical test, what should I do with my balance lessons?

You must cancel all existing bookings IMMEDIATELY (subject to Terms & Conditions of Learner’s Course  Agreement).  

Upon graduation from course, the balance amount (more than $20) in your account will be mailed to your address stated in our system by cheque within 2 weeks’ time.  Please inform our Customer Service Officer at the Graduation Room if you have changed your mailing address or personal particulars.  For balance of $20 and below, please proceed to Customer Service Counter for cash refund.

1.   What should I do after I booked my lesson?

Please click ‘Manage Booking’ to check your booking details.  No reminder will be sent to you, please keep track of your bookings.

2.   Why does the system prompt me that ‘There is no slot released for booking at the moment’ when I try to book a lesson?

It means that there is no available slot till your membership’s expiry date.  Please ensure that your membership’s expiry date covers the lesson date that you intend to book.  You will need to renew your membership manually first if the lesson/test date is after your membership’s expiry date. 

Booking of Class 2B first practical lesson can only be done one day after completion of the 4th theory lesson (BTL & RTL).

3.    How do I cancel my lesson?

Please login and select ‘Manage Booking’ to perform the cancellation at least 48 hours before lesson starts, fee will be refunded back to your account immediately.  Please check under ‘Transactions’ to ensure the lesson is cancelled successfully and fee is refunded. Cancellation through phone/email is strictly disallowed.  

4.     What if I cancel my lesson within 48 hours before lesson starts?

Lesson will be placed under ‘Try-Sell’ and fee will only be refunded if the lesson is successfully sold. Please login to check the status under ‘Manage Booking’ 2 hours before the lesson starts.

5.     What if ‘Try-Sell’ is unsuccessful?

Please ‘take back’ the slot and attend the lesson if ‘Try-Sell’ is unsuccessful as lesson fee will not be refunded if you are absent from the lesson due to whatsoever reasons.

6.     What does ‘exceed booking limit’ means? 

For theory practice, there is a booking limit of 5 slots for advance booking and no limit for last minute booking (within 7 days).

7.      Can I request for a postponement/replacement/refund if I did not attend the lesson due to emergency causes or unforeseen circumstances?  

There will be no postponement/ replacement/ refund allowed for any missed lesson regardless of whatsoever reason.

8.       I have passed my practical test, what should I do with my balance lessons?

You must cancel all existing bookings IMMEDIATELY (subject to Terms & Conditions of Learner’s Course  Agreement).  

Upon graduation from course, the balance amount (more than $20) in your account will be mailed to your address stated in our system by cheque within 2 weeks’ time.  Please inform our Customer Service Officer at the Graduation Room if you have changed your mailing address or personal particulars.  For balance of $20 and below, please proceed to Customer Service Counter for cash refund.

1.     Do I need to attend all the four theory lessons (Class 3/3A learners)?

Yes. These lessons conducted by the Centre are beneficial to all learners as they equip learners with safe driving knowledge. Some of the driving knowledge that may not be encountered during the practical training will be taught in theory lessons such as expressway driving.

2.      When should I attend and complete my theory lessons?

You are advised to complete these lessons before commencement of your first practical lesson as these lessons equip you with the safety mindset.  Alternatively, you may attend and complete these lessons while attending your practical training.  It is a requirement to complete all the theory lessons before booking for the practical test.

3.      When I tried to book for theory lesson, system states ‘You have attended this lesson in other courses before.  Please check with our Customer Service officer whether you should attend this lesson’.

If you have attended the theory lessons within 2 years under other courses, please approach Customer Service for waiver of theory lesson request (subject to approval).

4.      What is the theory evaluation’s validity period?

Once you pass the theory evaluation, it will be valid for 35 days.  Please make your theory test booking within this period.  Test date may fall beyond 35 days.  Once the theory evaluation validity expires, test booking can no longer be carried out, please retake the theory evaluation. 

5.      My theory test date falls after the expiry date of my theory evaluation, can I proceed with the theory test?

Yes, you may proceed with the theory test that you had booked even if the theory evaluation validity has expired.

6.      I failed my theory test but my theory evaluation is still valid, do I need to retake the theory evaluation?

You may immediately rebook a test while your evaluation is still valid.  Once your evaluation validity expires, no booking is allowed, please retake the theory evaluation.

1.      Are there any expiry dates for Basic, Final and Riding Theory test?

There is no expiry date for Basic Theory Test but Final Theory Test is valid for 2 years and Riding Theory Test is valid for 1 year.

2.      When can I book for my theory test?

You can book for your theory test immediately upon passing the theory evaluation and before your theory evaluation expires.

3.       I wish to cancel my theory test date.  What should I do?

Please login and select ‘Manage Booking’ to perform the cancellation at least 3 days in advance.  Test fee is non-refundable and non-transferable.  You can only book a new test date on the next day of cancellation, new test fee applies. 

If your test date is within 3 days, no cancellation can be done.  You may book a new test date after your booked test time is over, new test fee applies.

4.       Will my test fee be refunded if I cancel my theory test date? 

With effect from 1 October 2008, there will be no refund of all test fee for any cancellation of your test date made by you, the system or Traffic Police.

5.      What will happen to the theory test fees that I had paid if I am unable to attend due to disqualification/ medical leave/ National Service/ other reasons?

All fees will be forfeited. Postponement, transfer or replacement of test date is not allowed.

6.     What are the documents that I need to produce for the theory test?

You are required to produce your valid NRIC/FIN Card when attending your theory test.

7.     When will I know my theory test result?

The result will be shown immediately on the computer screen upon completion of the theory test and will be updated in your account within 24 hours.

1.      When can I book my first practical lesson?

You may book for your first practical lesson online under ‘Booking’ → ‘Practical’ one day after completion of the 4th theory lesson (BTL & RTL).

2.      Can I block book the practical lessons?

As the motorcycle practical lessons are conducted in group setting and according to the subject, customer can only book the next practical lesson upon completion of the existing lesson.

3.      What motorcycle are you using for practical lesson?

We are using Honda CB125NA and MSX125A for Class 2B, Honda CB400A for Class 2A and Honda NC750XA for Class 2.

4.      How do I book Traffic Police Simulator Training (TPDS)?

You may book all TPDS Module 1-3 online under ‘Booking → Theory → TP Driving Simulator’ upon completion of 5 hours of practical lessons.  Each module must have at least 3 days interval in between. 

5.      How do I attend Traffic Police Simulator Training (TPDS)?

Please report 10 min earlier to Level 2, Classroom 2 with your valid NRIC/FIN Card.  Latecomers will be considered as absent and rebooking is required.  If your lesson is after our Centre’s operating hours, please enter via the Guardhouse (Circuit Entrance) and follow the signages to reach the Classroom.

6.     Can I request for a postponement/ replacement/ refund if I did not attend the lesson due to emergency causes or unforeseen circumstances?

There will be no postponement/replacement/refund for any missed lesson.

1.    Will I be able to take my practical lessons and test if I am pregnant?

No, unless you are able to produce a valid original Certification Letter issued by your Gynaecologist/Doctor stating you are FIT for driving lessons and test, including emergency brake and the validity date. Please click here for more information on the guidelines and sample Certification Letter.

2.     Can I request for a postponement/ replacement/ refund if I did not attend the lesson due to emergency causes or unforeseen circumstances?

There will be no postponement/replacement/refund for any lesson missed.

3.      How do I book for Traffic Police Simulator Training (TPDS)?

You may book for all TPDS Module 1-3 online under ‘Booking → Theory → TP Driving Simulator’ upon completion of 5 hours of practical lessons.  Each module must have at least 3 days interval in between. 

4.      How do I attend Traffic Police Simulator Training (TPDS)?

Please report 10 min earlier to Level 2, Classroom 2 with your valid NRIC/FIN Card.  Latecomers will be considered as absent and rebooking is required.  If your lesson is after our Centre’s operating hours, please enter via the Guardhouse (Circuit Entrance) and follow the signages to reach the Classroom.

5.      How do I book for Driving Simulator (DS) lesson?

You may book for DS upon completion of Practical Stage 1.11 online under ‘Booking → Theory → Driving Simulator’.

6.      How do I book for Risk Forecast Training (PPL 5.01)?

You may book for Risk Forecast Training (PPL 5.01) upon completion of Subject 2.05 online under ‘Booking → Theory → Risk Forecast Training’.  Please complete the lesson via Zoom Meeting before attending Practical Stage 4.

7.    For course type: 3C customers only- How do I book for Auto Car lesson (AT 1.01)?

You may book for Auto Car lesson upon completion of Practical Stage 2.05 online under ‘Booking → Practical → Auto Transmission Lesson’.

8. How do I know what I will be learning for practical lessons?

All our instructors follow the content of our in-house Practical Training Handbook which is downloadable via your login account.  Learners are advised to read through the handbook before attending the practical lesson.

9. I am unable to view/select Practical Training with Fixed Instructor.  What should I do?

Customer who wishes to learn under a fixed instructor has to sign up for the Fixed Group scheme first at Customer Service before booking for the instructor’s slots.  For more information, please click here to download the application form.  Surcharge applies.

1.    I am reporting for my lesson and the main entrance at Customer Service Lobby is closed.  What should I do?

If your lesson is after our Centre’s operating hours, please enter via the Guardhouse (Circuit Entrance) and follow the signages to reach the Classroom.

1.     When can I book my Class 3/ 3A/ 2B/ 2A/ 2 practical test?

Please ensure that you have met all the requirements before booking a practical test.  Please refer to the ‘News and Announcements’ which is updated from time-to-time without prior notice.

2.     I have just completed my TPDS, but can’t book for my practical test.  It states that I have not completed my TPDS.

Your TPDS attendance will be updated within 3-4 working days.

3.       I wish to cancel my practical test date.  What should I do?

Please login and select ‘Manage Booking’ to perform the cancellation at least 3 days in advance.  Practical Test fees (including warm-up fee and vehicle rental) are non-refundable and non-transferable.  You can only book a new test date on the next day of cancellation, new test fees apply. 

If your test date is within 3 days, no cancellation can be done.  You may book a new test date after your booked test time is over, new test fee apply.

4.     How will I know that my practical test has been cancelled?

Please check under ‘Manage Booking’ or ‘Transactions’.  There will be no refund of all test fees (including warm-up fee and vehicle rental) for any cancellation of test date by you, the system or Traffic Police.

5.     What are the documents required for my practical test?

The documents required are as follows:

a.  Valid NRIC/FIN Card

b.  Valid electronic Provisional Driving Licence

c.  Valid Qualified Driving Licence (if any)

d.  Valid Medical Certificate (if any)

6.    How do I book a retest if I fail my Practical Test?

You can book a retest immediately after booking one revision lesson (preferably nearer to your retest date).  For Class 2/2A/2B, one Revision Circuit is required.