Technical Support

Technical Support

Technical Support

Technical Support

Technical Support
Technical Support
Technical Support

Technical Support

Log-in Issues
If you experience difficulties in logging in to your account, please try the following:

 

Possible Reason Troubleshoot
Wrong User ID or password. After key in ID and Password, click ‘Show ID’ and ‘Show Password’ to ensure information is correct.  ID should be your full NRIC/FIN number.
Use of Internet Explorer browser. Website might not function well with Internet Explorer.  Switch to other browsers like Chrome, Edge or Safari.
Page expired. Error message: Please refresh your browser and fill in the fields properly to login. (Code: timeout-or-duplicate) You may have stayed on Member Login page for too long.  Please refresh the page and log in again.
Unusual activity detected. Error message: www.bbdc.sg says *.

Step 1: Use another browser, open only one window.

Step 2: Clear cache* before entering our website.

Step 3: Try to log in again. If fail, try these:

  • Use mobile phone/tablet and disable Wi-Fi (use mobile data).
  • Try using another browser and clear cache* before entering our website.
Use of 3rd party automated booking. May result in:

  • IP Address blocked;
  • Account unable to log in;
  • Excess booking;
  • Missed lessons/lesson unable to cancel, etc.

Note: Please note that BBDC will not be liable for any loss resulting from the use of 3rd party automated booking.

Step 1: Use another browser, open only one window.

Step 2: Clear cache* before entering our website.

Step 3: Try to log in again. If fail, try these:

  • Use mobile phone/tablet and disable Wi-Fi (use mobile data).
  • Try using another browser and clear cache* before entering our website.
*Steps to clear cache on different browsers:
Chrome
  1. Open your Chrome browser.
  2. Click on the 3 dots ⋮ at the top right-hand corner to go to Setting.
  3. Under Privacy and security, select Clear Browsing Data
  4. Tick:
  • Browsing history
  • Download history
  • Cookies and other site data
  • Cached images and files
  1. Click Clear data.
Edge
  1. Open your Edge browser.
  2. Click on the 3 dots ⋯ at the top right-hand corner to go to Setting.
  3. Click ‘Privacy, Search, and Services, under Clear browsing data now, click Choose what to clear.
  4. Tick:
  • Browsing history
  • Download history
  • Cookies and other site data
  • Cached images and files
  1. Click Clear now.
Firefox
  1. Open your Firefox browser.
  2. Click on the 3 lines ≡ at the top right-hand corner to go to Options.
  3. Select Privacy & Security at the left menu.
  4. Under Cookies and Site Data, click Clear data.
  5. Tick:
  • Cookies and Site Data
  • Cached Web Content
  1. Click Clear.
Safari

For MacBook:

  1. Open your Safari browser.
  2. Click on Safari drop down menu at the top left-hand corner and select
  3. Click Privacy and select Manage Website Data.
  4. Select BBDC website and click Remove; or click Remove All.
  5. Click Done.

For iPad or iPhone:

  1. Launch the Settings app on your iOS device.
  2. Scroll down and select Safari.
  3. Scroll down and select Clear History and Website Data.
  4. Tap Clear History and Data in the pop-up menu to confirm.
Samsung Internet

For Samsung mobile phones:

  1. Open Internet browser.
  1. Click on the 3 lines ≡ at the bottom right-hand corner to go to Settings.
  2. Click Personal data and select Delete browsing data.
  3. Tick:
  • Browsing history
  • Cache
  • Cookies and site data
  1. Click Delete.
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Website is best viewed using Edge, Chrome and Safari. Website may not function well using IE browser.