Technical Support
Log-in Issues
If you experience difficulties in logging in to your account, please try the following:
Possible Reason | Troubleshoot |
Wrong Login ID or password. |
After key in Login ID and Password, click ‘Show ID’ and ‘Show Password’ to ensure information is correct. Login ID is the last 4 characters of your NRIC/FIN and date of birth (DDMMYYYY), e.g. 567A02071990. If you have saved your Login ID and Password in your device previously, please write down your password first, then clear cache* and remove the saved Password. Re-key the information. |
Use of Internet Explorer browser. | Website might not function well with Internet Explorer. Switch to other browsers like Chrome, Edge or Safari. |
Page expired. Error message: Please refresh your browser and fill in the fields properly to login. (Code: timeout-or-duplicate) | You may have stayed on Member Login page for too long. Please refresh the page and log in again. |
Unusual activity detected. Error message: www.bbdc.sg says *. |
Step 1: Use another browser, open only one window. Step 2: Clear cache* before entering our website. Step 3: Try to log in again. If fail, try these:
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Use of 3rd party automated booking. May result in:
Note: Please note that BBDC will not be liable for any loss resulting from the use of 3rd party automated booking. |
Step 1: Use another browser, open only one window. Step 2: Clear cache* before entering our website. Step 3: Try to log in again. If fail, try these:
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*Steps to clear cache on different browsers: | |
Chrome |
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Edge |
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Firefox |
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Safari |
For MacBook:
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For iPad or iPhone:
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Samsung Internet |
For Samsung mobile phones:
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