Technical Support

After key in Login ID and Password, click ‘Show ID’ and ‘Show Password’ to ensure information is correct.  Login ID is the last 4 characters of your NRIC/FIN and date of birth (DDMMYYYY), e.g. 567A02071990.

If you have saved your Login ID and Password in your device previously, please write down your password first, then clear cache* and remove the saved Password. Re-key the information.

If you have forgotten your 6-digit password, please refer to our Frequently Asked Questions for password reset.

Account that is graduated or terminated will not be able to login.  

Website experiencing high traffic.
Error message: You have more than 1 course enrolled. Please choose either 1 course.

Booking system is experiencing high traffic.  Please wait for the page to load or try to login again later.

If the issue still persists, try clearing cache* and try again.

Unable to view slots
Error message: There is no slot released for booking at the moment.

Only slots that are available before your membership expiry date will be displayed.  If you wish to view/book slots that are after your membership expiry date, please renew your membership via ‘Manage Account’ first.

If you encounter the error message when booking for theory lessons, please submit the HBTL Opt-In Form to activate HBTL booking first.

Unusual activity detected or use of 3rd party automated booking.
Error message: Temporary suspended- Too many retries- Please try again 48 hours later.

May result in:

• IP Address blocked;
• Account unable to log in;
• Excess booking;
• Missed lessons/lesson unable to cancel, etc.

Note: Please note that BBDC will not be liable for any loss resulting from the use of 3rd party automated booking.

The account is blocked for 48 hours. Please avoid logging in during this period, as doing so will extend the suspension period.

Here are some guidelines to help prevent the account from being suspended.
Please DO NOT:

• Use bots, scripts, or third-party service to book lessons.
• Spam the system—ensure the page fully loads before refreshing.
• Log in from multiple devices.
• Share your password with anyone. Be sure to change your password regularly.

1. Open your Chrome browser.
2. Click on the 3 dots ⋮ at the top right-hand corner to go to Setting.
3. Under Privacy and security, select Clear Browsing Data
4. Tick:

• Browsing history
• Download history
• Cookies and other site data
• Cached images and files

5. Click Clear data.

1. Open your Edge browser.
2. Click on the 3 dots ⋯ at the top right-hand corner to go to Setting.
3. Click ‘Privacy, Search, and Services, under Clear browsing data now, click Choose what to clear.
4. Tick:

• Browsing history
• Download history
• Cookies and other site data
• Cached images and files

5. Click Clear now.

1. Open your Firefox browser.
2. Click on the 3 lines ≡ at the top right-hand corner to go to Options.
3. Select Privacy & Security at the left menu.
4. Under Cookies and Site Data, click Clear data.
5. Tick:

• Cookies and Site Data
• Cached Web Content

6. Click Clear.

For MacBook:

1. Open your Safari browser.
2. Click on Safari drop down menu at the top left-hand corner and select
3. Click Privacy and select Manage Website Data.
4. Select BBDC website and click Remove; or click Remove All.
5. Click Done.

For iPad or iPhone:

1. Launch the Settings app on your iOS device.
2. Scroll down and select Safari.
3. Scroll down and select Clear History and Website Data.
4. Tap Clear History and Data in the pop-up menu to confirm.

For Samsung mobile phones:

1. Open Internet browser.
2. Click on the 3 lines ≡ at the bottom right-hand corner to go to Settings.
3. Click Personal data and select Delete browsing data.
4. Tick:

• Browsing history
• Cache
• Cookies and site data

5. Click Delete.