BBDC FAQ

BBDC FAQ

BBDC FAQ

BBDC FAQ

BBDC FAQ
BBDC FAQ
BBDC FAQ

Frequently Asked Questions

Find Answers Here
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Member's Login Related

1.   I tried to login, but system stated ‘No Record Found’.  What should I do?

If your account is still valid, please ensure that your login ID is correct.  It should be the last 4 characters of your NRIC/FIN and date of birth (DDMMYYYY), e.g. 567A02071990.

If your account is already graduated/ terminated, you will not be able to login.

2. I have forgotten my 6-digit PIN, what should I do?

For school customers, please email us at customerservice@bbdc.sg to request for password reset.

For P3/P3A customers, reset of password can only be done in person at Customer Service counter with your valid NRIC/FIN Card.
Admin fee of $10.70 (incl GST) will be imposed.

Password reset service is not available online.

Membership Related

1.    How do I renew my membership?

System will auto-renew if there are sufficient funds in your account.  You may also click ‘Membership Renewal’ to renew your account manually if you wish to view slots that are after your membership’s expiry date.

2.     What if there are insufficient funds for renewal?

Maintenance fee of $5.35 per month will be deducted from your account after your membership has expired.  Upon reaching a zero balance in the account, the account shall be automatically terminated.

3.    I have changed my personal particulars, what should I do?

It is important to update us if there are changes to your personal particulars (NRIC number, name, address, contact numbers, etc.).  Please proceed to Information Counter (Level 1) with your valid NRIC/FIN Card to update your new particulars.

Motorcar Booking and Cancellation Related

1.   What should I do after I booked my lesson?

Please login and select ‘Booking Statement’ to check your booking details.

2.   Why does the system prompt me that ‘There is no more slot available.  Please select another schedule’ when I try  to book for lesson?

Please ensure that your membership’s expiry date covers the lesson date that you intend to book for.  You will need to renew your membership manually first if the lesson/test date is after your membership’s expiry date.  It could also means that the month/ day/ session that you have selected is already full.

3.    How do I cancel my lesson?

Please login to perform the cancellation at least 48 hours before lesson starts, fee will be refunded back to your account immediately.  Cancellation through phone/email is strictly disallowed.

4.     What if I cancel my lesson within 48 hours before lesson starts?

Lesson will be placed under ‘Try-Sell’ and fee will only be refunded if the lesson is successfully sold. Please login to check the status under ‘Booking Statement’ or ‘Accounts Transaction’ 2 hours before the lesson starts.

5.     What if ‘Try-Sell’ is unsuccessful?

Please ‘take back’ the slot and attend the lesson if ‘Try-Sell’ is unsuccessful as lesson fee will not be refunded if you are absent from the lesson due to whatsoever reasons.

6.     What does ‘exceed booking limit’ means? 

For Class 3/3A practical lesson, it means that you have exceeded the ’17 practical lessons’ booking limit for advance booking.  If you encounter this error message ‘Exceed booking limit (last minute)’, it means that you already have at least 3 lessons within 7 days and you will not be able to book any lesson within the 7 days period.

For theory practice, each learner can only book a maximum of 3 slots within the next 7 days and another 3 slots after the 7 days.

7.      Can I request for a postponement/replacement/refund if I did not attend the lesson due to emergency causes or unforeseen circumstances?  

There will be no postponement/ replacement/ refund allowed for any lesson missed regardless of whatsoever reason.

8.       I have passed my practical test, what should I do with my balance lessons?

You must cancel all existing bookings IMMEDIATELY (subject to Terms & Conditions of Learner’s Course  Agreement).  

Upon graduation from course, the balance amount (more than $20) in your account will be mailed to your address stated in our system by cheque within 2 weeks’ time.  Please inform our Customer Service Officer at the Graduation Room if you have changed your mailing address or personal particulars.  For balance of $20 and below, please proceed to Customer Service Counter for cash refund.

Motorcycle Booking and Cancellation Related

1.   What should I do after I booked my lesson?

Please login and select ‘Manage Booking’ to check your booking details.

2.   Why does the system prompt me that ‘There is no more slot available.  Please select another schedule’ when I try  to book for lesson?

Please ensure that your membership’s expiry date covers the lesson date that you intend to book for.  You will need to renew your membership manually first if the lesson/test date is after your membership’s expiry date.  It could also means that the month/ day/ session that you have selected is already full.

Booking of Class 2B first practical lesson can only be done one day after completion of the 4th theory lesson (BTL & RTL).

3.    How do I cancel my lesson?

Please login and select ‘Manage Booking’ to perform the cancellation at least 48 hours before lesson starts, fee will be refunded back to your account immediately.  Cancellation through phone/email is strictly disallowed.

4.     What if I cancel my lesson within 48 hours before lesson starts?

Lesson will be placed under ‘Try-Sell’ and fee will only be refunded if the lesson is successfully sold. Please login to check the status under ‘Manage Booking’ 2 hours before the lesson starts.

5.     What if ‘Try-Sell’ is unsuccessful?

Please ‘take back’ the slot and attend the lesson if ‘Try-Sell’ is unsuccessful as lesson fee will not be refunded if you are absent from the lesson due to whatsoever reasons.

6.     What does ‘exceed booking limit’ means? 

For theory practice, each learner can only book a maximum of 3 slots within the next 7 days and another 3 slots after the 7 days.

7.      Can I request for a postponement/replacement/refund if I did not attend the lesson due to emergency causes or unforeseen circumstances?  

There will be no postponement/ replacement/ refund allowed for any lesson missed regardless of whatsoever reason.

8.       I have passed my practical test, what should I do with my balance lessons?

You must cancel all existing bookings IMMEDIATELY (subject to Terms & Conditions of Learner’s Course  Agreement).  

Upon graduation from course, the balance amount (more than $20) in your account will be mailed to your address stated in our system by cheque within 2 weeks’ time.  Please inform our Customer Service Officer at the Graduation Room if you have changed your mailing address or personal particulars.  For balance of $20 and below, please proceed to Customer Service Counter for cash refund.

Motorcar Theory Lesson Related

1.     Do I need to attend all the four theory lessons (Class 3/3A learners)?

Yes. These lessons conducted by the Centre are beneficial to all learners as they equip learners with safe driving knowledge. Some of the driving knowledge that may not be encountered during the practical training will be taught in theory lessons such as expressway driving.

2.      When should I attend and complete my theory lessons?

You are advised to complete these lessons before commencement of your first practical lesson as these lessons equip you with the safety mindset.  Alternatively, you may attend and complete these lessons while attending your practical training.  It is a requirement to complete all the theory lessons before booking for the practical test.

3.       I have passed my theory evaluation. How many theory tests can I attempt before I need to retake the evaluation?

You should be able to attempt 2 theory tests if there is no delay in your booking(s) of the theory tests. You will be prompted to retake the evaluation during the theory test booking if the evaluation has expired.

Theory Test Related

1.      Are there any expiry dates for Basic, Final and Riding Theory test?

There is no expiry date for Basic Theory Test but Final Theory Test is valid for 2 years and Riding Theory Test is valid 1 year.

2.      When can I book for my theory test?

You can book for your theory test immediately upon passing the theory evaluation and before your theory evaluation expired.

3.       Will my test fee be refunded if I cancel my theory test date? 

With effect from 1 October 2008, there will be no refund of all test fee for any cancellation of your test date made by you, the system or Traffic Police.

4.      What will happen to the theory test fees that I had paid if I am unable to attend due to disqualification/ medical leave/ National Service/ other reasons?

All fees will be forfeited. Postponement, transfer or replacement of test date is not allowed.

5.     What are the documents that I need to produce for the theory test?

You are required to produce your valid NRIC/FIN Card when attending your theory test.

6.     When will I know my theory test result?

The result will be shown immediately on the computer screen upon completion of the theory test and will be updated in your account within 24 hours.

Motorcycle Practical Training Related

1.      When can I book for my first practical lesson?

You may book for your first practical lesson online under ‘Booking’ → ‘Practical’ one day after completion of the 4th theory lesson (BTL & RTL).

2.      Can I block book the practical lessons?

As the motorcycle practical lessons are conducted in group setting and according to the subject, customer can only book the next practical lesson upon completion of the existing lesson.

3.      What motorcycle are you using for practical lesson?

We are using Honda CB190R and MSX125A for Class 2B, Honda CB400A for Class 2A and Honda NC750XA for Class 2.

4.      How do I book for Traffic Police Simulator Training (TPDS)?

You may book for all TPDS Module 1-3 online under ‘Booking’ → ‘Theory’ upon completion of 5 hours of practical lessons.  Each module must have at least 3 days interval in between. 

5.      How do I attend Traffic Police Simulator Training (TPDS)?

Please report 10 min earlier to Level 2, Classroom 2 with your valid NRIC/FIN Card.  Latercomers will be considered as absent and rebooking is required.  If your lesson is after our Centre’s operating hours, please enter via the Guardhouse (Circuit Entrance) and follow the signages to reach the Classroom.

6.     Can I request for a postponement/ replacement/ refund if I did not attend the lesson due to emergency causes or unforeseen circumstances?

There will be no postponement/replacement/refund for any lesson missed.

Motorcar Practical Training Related

1.    Will I be able to take my practical lessons and test if I am pregnant?

No, unless you are able to produce a valid original Certification Letter issued by your Gynaecologist/Doctor stating you are FIT for driving lessons and test, including emergency brake and the validity date. Please click here for more information on the guidelines and sample Certification Letter.

2.     Can I request for a postponement/ replacement/ refund if I did not attend the lesson due to emergency causes or unforeseen circumstances?

There will be no postponement/replacement/refund for any lesson missed.

3.      How do I book for Traffic Police Simulator Training (TPDS)?

You may book for all TPDS Module 1-3 online under ‘TP Simulator Booking’ upon completion of 5 hours of practical lessons.  Each module must have at least 3 days interval in between. 

4.      How do I attend Traffic Police Simulator Training (TPDS)?

Please report 10 min earlier to Level 2, Classroom 2 with your valid NRIC/FIN Card.  Latercomers will be considered as absent and rebooking is required.  If your lesson is after our Centre’s operating hours, please enter via the Guardhouse (Circuit Entrance) and follow the signages to reach the Classroom.

5.      How do I book for Driving Simulator (DS) lesson?

You may book for DS upon completion of Practical Stage 1.11 online under ‘Practical Training Booking without fixed instructor’ and click ‘Driving Simulator Booking’.

6.      How do I book for Risk Forecast Training (PPL 5.01)?

You may book for Risk Forecast Training (PPL 5.01) online under ‘Theory Training Booking’ → ‘Practical Preparation Lesson (including Risk Forecast Training’ upon completion of Practical Subject 2.11.  Please complete the lesson via Zoom Meeting before attending Practical Stage 4.

7.    For course type: 3C customers only- How do I book for Auto Car lesson (AT 1.01)?

You may book for Auto Car lesson upon completion of Practical Stage 2.05 online under ‘Practical Training Booking Without Fixed Instructor’ and click ‘Auto Car Booking’.

8. How do I know what I will be learning for practical lessons?

All our instructors follow the content of our in-house Practical Training Handbook which is downloadable via your login account.  Learners are advised to read through the handbook before attending the practical lesson.

9. I am unable to view/select Practical Training with Fixed Instructor.  What should I do?

Customer who wishes to learn under a fixed instructor has to sign up for the Fixed Group scheme first at Customer Service before booking for the instructor’s slots.  For more information, please click here to download the application form.  Surcharge applies.

Extended Training Hours Related

1.    I am reporting for my lesson and the main entrance at Customer Service Lobby is closed.  What should I do?

If your lesson is after our Centre’s operating hours, please enter via the Guardhouse (Circuit Entrance) and follow the signages to reach the Classroom.

Practical Test Related

1.     When can I book for my Class 3/ 3A/ 2B/ 2A/ 2 practical test?

Please ensure that you have meet all the requirements before booking of practical test.  Please refer to the ‘News and Announcements’ which is updated from time-to-time without prior notice.

2.     How will I know that my practical test has been cancelled?

For motorcar customers, you may check under ‘Booking Statement’ or ‘Accounts Transaction’ online. For motorcycle customers, please check under ‘Manage Booking’ or ‘Transactions’.  

3.     What are the documents required for my practical test?

The documents required are as follows:

a.  Valid NRIC/FIN Card

b.  Valid electronic Provisional Driving Licence

c.  Valid Qualified Driving Licence (if any)

d.  Valid Medical Certificate (if any)

4.    How do I book a retest if I fail my Practical Test?

You can book a retest immediately after booking for one revision lesson (preferably nearer to your retest date).  For Class 2/2A/2B, one Revision Circuit is required.

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